Be a part of the next big thing

Do you thrive on tackling complex challenges? Are you passionate about creating impactful solutions that drive commerce forward? Do you believe in encouraging and elevating those around you?

About us

Kustom was founded in 2024 and is the company behind Nordic's leading checkout solution KCO (previously called Klarna Checkout). With the most efficient and customizable product on the market, Kustom helps merchants tailor their checkout to fit their shoppers’ needs. By gathering innovative and scalable features, Kustom ensures high conversion rates and drives repeat purchases. Today, Kustom has 24,000 connected merchants with sales in over 170 countries.

The role

We’re looking for a Senior Product Delivery to join our Product & Tech team. In this role, you’ll own the operational backbone of a 50+ person org - from structuring documentation and orchestrating delivery workflows to driving automation and ensuring seamless cross-team collaboration.

You’ll act as the central coordinator between Product, Engineering, Commercial and Support. You’ll build and maintain our Notion workspace, implement best practice agile ceremonies and ensure everything from planning to delivery happens smoothly, efficiently and on time. Your work will be instrumental in scaling our product organization and enabling teams to operate at peak productivity.

At Kustom, you’ll be joining a fast-moving environment where clarity, structure, and high standards are non-negotiable. You’ll be the person that turns chaos into order, strategy into systems and friction into flow. Our Product & Tech teams are based in Stockholm, where we prioritize in-person collaboration to move fast and stay tightly aligned.

Things you'll be doing

• Own and evolve our Notion workspace as the central source of truth for the entire Product & Tech org
• Lead delivery processes, best practice agile ceremonies and cross-functional coordination for key product initiatives
• Drive automation efforts using tools like Make, Zapier, and Notion API to eliminate manual work
• Manage calendars, meetings, and strategic documentation across the department
• Ensure documentation standards are met and continuously improved
• Collaborate with Product, Engineering and Business stakeholders to align teams and priorities
• Translate strategic direction from CPO/CTO into actionable plans, tools, and routines

Skills and experience you'll need

• 5+ years experience in operational delivery, program management or similar roles in tech organizations
• Deep hands-on experience structuring complex systems in Notion
• Strong command of tools like Slack, Make, Zapier and Notion API
• Solid understanding of agile delivery methods and cross-functional team dynamics
• Proven ability to build scalable documentation systems and process infrastructure
• Experience running and optimizing recurring meetings and delivery routines
• Comfortable navigating both technical and business contexts and driving alignment across them

We believe you'll thrive in this role if you have

• A passion for structure, systems and documentation excellence
• A bias for action and the ability to unblock teams quickly
• A proactive mindset with strong ownership and attention to detail
• The ability to translate complexity into clarity; in docs, processes, and communication
• A collaborative approach and natural ability to connect dots across people, teams, and tools
• Curiosity for new tools, ways of working and opportunities to make things more efficient

Benefits 

• Robust pension plan with national and occupational components
• Excellent health insurance coverage, including long-term illness protection and salary exchange options
• Annual wellness allowance of 3,000 SEK to invest in your health and fitness
• Extra day off when major holidays (e.g., Christmas Eve, New Year's Eve) fall on weekends
• Continuous learning opportunities and professional development support

A place to grow

At Kustom, you won’t just be another face in the crowd. This is a place where we elevate each other and celebrate success as a team. We believe in our ability to create excellence — and have fun doing it!

We know we set high expectations, but we also know that the road to success isn’t a straight line. We support and encourage each other to try, to fail, to try again. Because that’s how we grow, individually and together.

Does this sound like the place for you?

About your application

• Please apply in English. At Kustom, we welcome everyone! We don’t care where you’re from, whom you love, or what kind of food is your favorite (unless we’re celebrating together, then we’ll need to know!). We believe in inclusivity for all.
  
• Given the above, we treat all candidates the same! That’s why we have this awesome recruitment tool to keep track of all the amazing talents that apply - so please; apply through the system and we’ll make sure to keep you updated along the recruitment process. Please note that we can’t keep track of CVs or similar documents sent via email.
• We value your privacy! When you apply, we'll handle your data with care. Want to know more about how we use your information? Check out our FAQs at the bottom of the jobs page - we've got all the details there for you!