Be a part of the next big thing

Do you thrive on tackling complex challenges? Are you passionate about creating impactful solutions that drive commerce forward? Do you believe in encouraging and elevating those around you?

About us

Kustom, formerly known as Klarna Checkout (KCO), is the Nordic market leader in digital checkout solutions. Today, we support over 24,000 merchants across more than 170 countries, providing a streamlined checkout experience. We offer localized solutions in 18 markets, tailored to specific languages, currencies, and payment methods. No matter where businesses operate, we deliver a checkout experience that meets the needs of both merchants and shoppers—driving growth globally. 🌍

The role

We are looking to hire a Product Analyst to join our Product Analytics team. In this role, you will be responsible for defining metrics, analyzing user behavior, and providing data-driven insights that shape our product decisions. You will work closely with cross-functional teams to optimize our checkout experience and drive business growth through data-informed strategies.

As a part of our analytics team, you'll play a crucial role in understanding customer behavior and improving our product performance. Beyond just analyzing data, we need a thoughtful analyst who can translate complex findings into actionable insights. Your expertise will be key in driving product improvements and business decisions through rigorous analysis and experimentation.

Here at Kustom, you'll get to work with large datasets, conduct meaningful experiments, and make a direct impact on our product's success. As part of our cross-functional team, you'll collaborate with talented peers across Product, Engineering, and Design to optimize the customer experience.

Our teams are based in Stockholm, where we prioritize in-person collaboration at our office to foster strong team dynamics.

Things you'll be doing

• Define and track key metrics and KPIs relating to the product and consumer journey
• Analyze user behavior and checkout funnel performance to identify optimization opportunities
• Design and evaluate A/B tests to optimize the checkout experience
• Build dashboards and reporting frameworks for product performance monitoring
• Conduct deep-dive analyses to uncover insights that improve conversion and retention
• Partner with cross-functional teams to inform feature prioritization and product roadmaps

Skills and experience you'll need

• Bachelor's degree in Statistics, Mathematics, Computer Science, or related field
• Strong technical expertise in analytics, particularly SQL
• Experience with A/B testing and experimental design
• Proficiency in data visualization tools and dashboard creation
• Strong understanding of statistical analysis and hypothesis testing
• Experience working with large datasets and complex data structures
• Proven track record of delivering actionable insights from data

We believe you'll thrive in this role if you have

• Deep understanding of e-commerce metrics and customer behavior analysis
• Strong problem-solving skills with attention to detail
• Excellent communication skills to present findings to both technical and non-technical audiences
• Experience with checkout flows and payment systems analysis
• Ability to work independently while collaborating effectively with cross-functional teams
• Track record of driving data-informed decision making
• Passion for improving customer experience through data analysis

Benefits 

• Robust pension plan with national and occupational components
• Excellent health insurance coverage, including long-term illness protection and salary exchange options
• Annual wellness allowance of 3,000 SEK to invest in your health and fitness
• Extra day off when major holidays (e.g., Christmas Eve, New Year's Eve) fall on weekends
• Continuous learning opportunities and professional development support

A place to grow

At Kustom, you won’t just be another face in the crowd. This is a place where we elevate each other and celebrate success as a team. We believe in our ability to create excellence — and have fun doing it!

We know we set high expectations, but we also know that the road to success isn’t a straight line. We support and encourage each other to try, to fail, to try again. Because that’s how we grow, individually and together.

Does this sound like the place for you?

About your application

• Please apply in English. At Kustom, we welcome everyone! We don’t care where you’re from, whom you love, or what kind of food is your favorite (unless we’re celebrating together, then we’ll need to know!). We believe in inclusivity for all.
  
• Given the above, we treat all candidates the same! That’s why we have this awesome recruitment tool to keep track of all the amazing talents that apply - so please; apply through the system and we’ll make sure to keep you updated along the recruitment process. Please note that we can’t keep track of CVs or similar documents sent via email.
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