Be a part of the next big thing

Do you thrive on tackling complex challenges? Are you passionate about creating impactful solutions that drive commerce forward? Do you believe in encouraging and elevating those around you?

About us

Kustom, formerly known as Klarna Checkout (KCO), is the Nordic market leader in digital checkout solutions. Today, we support over 24,000 merchants across more than 170 countries, providing a streamlined checkout experience. We offer localized solutions in 18 markets, tailored to specific languages, currencies, and payment methods. No matter where businesses operate, we deliver a checkout experience that meets the needs of both merchants and shoppers—driving growth globally. 🌍

The role

As our Commercial Operations Manager, you'll be the driving force behind our commercial processes, working directly with our CCO. You'll be instrumental in building and optimizing our sales operations, ensuring our commercial teams operate efficiently and effectively.

Things you'll be doing

• Lead and implement sales operations processes
• Manage and optimize our CRM system to ensure data accuracy and effectiveness
• Build and maintain Notion processes for the commercial team
• Develop and maintain pricing negotiation processes and sales cycle workflows
• Collaborate with internal teams to implement and improve technical integrations
• Document and standardize commercial processes

Skills and experience you'll need

• Technical proficiency and understanding of system integrations
• Strong process-oriented mindset
• Experience with CRM systems and sales operations tools
• Commercial acumen and understanding of sales processes

We believe you'll thrive in this role if you have

• A strong drive and passion for problem-solving
• Experience in SaaS business environments
• Ability to work independently and drive projects forward
• A hands-on mentality and willingness to tackle challenges

Benefits 

• Robust pension plan with national and occupational components
• Excellent health insurance coverage, including long-term illness protection and salary exchange options
• Annual wellness allowance of 3,000 SEK to invest in your health and fitness
• Extra day off when major holidays (e.g., Christmas Eve, New Year's Eve) fall on weekends
• Continuous learning opportunities and professional development support

A place to grow

At Kustom, you won’t just be another face in the crowd. This is a place where we elevate each other and celebrate success as a team. We believe in our ability to create excellence — and have fun doing it!

We know we set high expectations, but we also know that the road to success isn’t a straight line. We support and encourage each other to try, to fail, to try again. Because that’s how we grow, individually and together.

Does this sound like the place for you?

About your application

• Please apply in English. At Kustom, we welcome everyone! We don’t care where you’re from, whom you love, or what kind of food is your favorite (unless we’re celebrating together, then we’ll need to know 😉!). We believe in inclusivity for all.
  
• Given the above, we treat all candidates the same! That’s why we have this awesome recruitment tool to keep track of all the amazing talents that apply - so please; apply through the system and we’ll make sure to keep you updated along the recruitment process. Please note that we can’t keep track of CVs or similar documents sent via email.
• We value your privacy! When you apply, we'll handle your data with care. Want to know more about how we use your information? Check out our FAQs at the bottom of the jobs page - we've got all the details there for you!